Frequently Asked Questions

Where do you ship
We currently ship seed orders within the United States only Shipping to U S territories or P O Box addresses is not available at this time

How long does order processing take
Orders are typically processed within 1 to 2 business days after payment confirmation Weekends and public holidays are not included

How long does delivery take
After shipment most orders arrive within 4 to 7 business days depending on destination and carrier conditions

Do you offer free shipping
Yes orders over 50 USD qualify for free shipping Orders under this amount are charged a 9.99 USD flat shipping fee

How can I track my order
Once your order ships you will receive an email with tracking information so you can monitor delivery progress

What if my seeds arrive damaged or incorrect
Please contact us within 48 hours of delivery with your order number and clear photos We will review the issue and assist according to our exchange policy

Do you accept exchanges
Yes exchanges may be approved for damaged incorrect or defective seeds Requests must be submitted within 15 days of delivery

Are germination issues covered
Germination results depend on planting methods soil watering and environment These factors are not eligible for exchange

How can I contact customer support
You may reach us by email at info@dsfurniture.shop or by phone during business hours

When is customer service available
Support is available Monday through Friday from 8 00 AM to 6 00 PM Pacific Time We respond within 24 hours on business days